Privacy Policy

Pampas Retreat

Effective Date: 02/23/2026

1. Introduction

Welcome to Pampas Retreat (“Company,” “we,” “our,” or “us”).

We are committed to protecting your privacy and safeguarding any personal information you provide to us through our website, phone, email, SMS, or other communications.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or contact us.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information You Voluntarily Provide

- Full Name

- Email Address

- Phone Number

- Mailing Address

- Emergency Contact Information

- Information Submitted Through Application, Contact, or Inquiry Forms

- Any Information Voluntarily Shared Regarding Interest In Staying in One of Our Homes

We strongly encourage individuals not to submit sensitive medical or treatment information through website forms.

B. Automatically Collected Information

- IP Address

- Browser Type

- Device Information

- Pages Visited

- Time Spent on Website

- Referring Website

This information is collected through cookies and tracking technologies

3. How We Use Your Information

We may use the information we collect to:

- Respond to inquiries about residency

- Communicate with you via phone, email, or SMS

- Determine eligibility for residency

- Provide housing-related services

- Improve website performance

- Send important updates or service-related communications

- Conduct marketing or advertising efforts (if applicable)

We do not sell your personal information.

4. SMS Communications & Text Messaging Compliance

By providing your phone number through our website or other communications, you consent to receive SMS text messages from us regarding residency inquiries, updates, or related services.

- Message and data rates may apply.

- Message frequency may vary.

- You may opt out at any time by replying STOP.

- Reply HELP for assistance.

Consent to receive SMS communications is not a condition of residency.

5. Cookies & Tracking Technologies

We may use cookies, pixels, and analytics tools to improve user experience and measure advertising effectiveness.

These tools may include:

- Website analytics services

- Advertising and retargeting tools

- Social media tracking pixels

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Information Sharing & Disclosure

We may share your information only in the following circumstances:

- With trusted service providers (e.g., CRM systems, hosting providers)

- When required by law

- To protect the safety of residents or others

- With referral partners, only when necessary and appropriate

We do not sell, rent, or trade your personal information.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While we strive to protect your data, no system can be guaranteed 100% secure. You provide information at your own risk.

8. Medical & Health Information Disclaimer

Pampas Retreat is a recovery residence and not a medical or clinical treatment provider.

We do not provide medical, psychiatric, or clinical services through this website. We are not a covered entity under federal healthcare privacy laws unless otherwise stated.

If you require medical treatment or clinical care, please contact a licensed provider.

9. California Privacy Rights (If Applicable)

If you are a California resident, you may have the right to:

- Request access to personal information we collect

- Request deletion of your personal information

- Request information about how your data is used

To exercise these rights, contact us at: [email protected]

We will respond within the timeframe required by law.

10. Children's Privacy

Our services are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from individuals under the age of 18.

11. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Some data may be stored in third-party systems.